Transformando la Customer Exprience – Carlos Molina [Episode #23]

Welcome to another podcast episode in Spanish by Currency Research hosted by our VP, Sergio Sanchez. In our latest episode, we had the pleasure of engaging in a dynamic conversation with Carlos Molina, the Vice President of Key Accounts and Partners for Latin America at Glory. The discussion delves into the intricacies of the cash and payment industry, focusing on Glory’s role and innovations in Latin America.

Glory’s Market Presence
Carlos highlights Glory’s significant presence in the cash processing market, stating that the company operates in approximately 40 countries worldwide. In Latin America, Glory has direct offices in Mexico, Brazil, and Colombia, while collaborating with strategic partners in other regions. These partnerships enable Glory to effectively address local market needs and provide high-quality service and technical support.

Innovations in Payment Solutions
The conversation shifts to the types of solutions Glory offers. Carlos emphasizes the company’s commitment to innovation, focusing on understanding consumer needs through market research and customer feedback. He explains that Glory aims to provide a comprehensive ecosystem of hardware and software solutions designed to enhance the customer experience in various retail environments.

Market Share and Industry Trends
Carlos shares insights into Glory’s market share, indicating that the company holds around 50% of the market in the banking sector and approximately 40% in retail. He reflects on the company’s ability to adapt and evolve over the years, allowing it to maintain a competitive edge in a rapidly changing industry.

Collaboration and Strategic Alliances
Sergio and Carlos delve into Glory’s strategic alliances, particularly in Mexico, where the company is working on initiatives to promote financial inclusion. Carlos highlights the importance of these collaborations in improving access to cash and payment services for underserved populations.

Continue the conversation with us in New Orleans!
The episode provides valuable insights into the cash and payment industry, highlighting Glory’s innovative solutions, market presence, and commitment to enhancing the customer experience in Latin America. Join the discussion about the cash cycle and payments role during this year’s Americas Cash & Payments Seminar this November. See you there!

Disclaimer: While we embrace open dialogue and value diverse perspectives, it’s important to note that the views expressed by individuals in our podcast episodes are entirely their own. They may not necessarily align with the views, opinions, or positions of the organization they are associated with.